A complaint is a gift : using customer feedback as a strategic tool
| Main Author: | Barlow, Janelle |
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| Other Authors: | Moller, Claus |
| Format: | Open Shelf |
| Published: |
x' 222 p.;.
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| Subjects: |
| Bibliography: |
Includes bibliographical references and index |
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| ISBN: |
9781881052814 |