Up your service insights : true stories of winners and losers in the quest for superior service
| Main Author: | Kaufman, Ron |
|---|---|
| Format: | Open Shelf |
| Published: |
Singapore:
Ron Kaufman,
2005.
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| Subjects: |
| Physical Description: |
xix; 248 p.: ill.; 23 cm.. |
|---|---|
| ISBN: |
9789810529598 |