APA Citation

Kaufman, R. (2005). Up your service insights: True stories of winners and losers in the quest for superior service. Singapore: Ron Kaufman.

Chicago Style Citation

Kaufman, Ron. Up Your Service Insights: True Stories of Winners and Losers in the Quest for Superior Service. Singapore: Ron Kaufman, 2005.

MLA Citation

Kaufman, Ron. Up Your Service Insights: True Stories of Winners and Losers in the Quest for Superior Service. Singapore: Ron Kaufman, 2005.

Warning: These citations may not always be 100% accurate.