Management : meeting and exceeding customer expectations

Main Author: Plunkett, Warren
Other Authors: Allen, Gemmy S., Attner, Raymond F
Format: Reference
Published: Mason, OH: Thomson, South-Western, 2008.
Edition: 9 th ed..
Subjects:
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245 1 0 |a Management :   |b meeting and exceeding customer expectations   |c Warren R. Plunket, Rayment F. Attner, Gemmy S. Allen. 
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