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| 020 |
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|a 1560525991
|
| 037 |
|
|
|a Rima Ent.
|
| 037 |
|
|
|a Rima Ent
|
| 040 |
|
|
|c KPMSI
|
| 090 |
0 |
0 |
|a HF5415.5
|
| 100 |
1 |
|
|a Martin,William B.
|
| 245 |
1 |
0 |
|a Quality customer Service
|c William B. Martin.
|
| 250 |
|
|
|a 4th Ed..
|
| 260 |
|
|
|a Boston:
|b Thomson Course Technology,
|c 2001.
|
| 300 |
|
|
|a xii,110p.:
|b ill;
|c 26 cm..
|
| 490 |
0 |
|
|a A Crisp fifty - Minute Book Series Book
|
| 504 |
|
|
|a Includes Bibliographical References (p.107)
|
| 650 |
|
0 |
|a Customer Relations - Programmed Instruction
|
| 650 |
|
0 |
|a Customer Services - Programmed Instruction
|
| 999 |
|
|
|a 0000131214
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| 999 |
|
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|a 0000131215
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