APA Citation

Martin,William B. (2001). Quality customer Service (4th Ed.). Boston: Thomson Course Technology.

Chicago Style Citation

Martin,William B. Quality Customer Service. 4th Ed. Boston: Thomson Course Technology, 2001.

MLA Citation

Martin,William B. Quality Customer Service. 4th Ed. Boston: Thomson Course Technology, 2001.

Warning: These citations may not always be 100% accurate.