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| LEADER |
00688pamja2200217 4500 |
| 001 |
0000077235_0034 |
| 005 |
20170620090000.0 |
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20160504153212.0 |
| 020 |
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|a 0273683675
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| 037 |
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|a Rima Ent
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| 040 |
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|c KPMSI
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| 090 |
0 |
0 |
|a HD9980.5
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| 100 |
1 |
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|a Johnston,Robert
|
| 245 |
1 |
0 |
|a Services Operations Management :
|b Improving Service Delivery
|c Robert Johnston and Graham Clark.
|
| 250 |
|
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|a 2nd Ed..
|
| 260 |
|
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|a Harlow,England:
|b Prentice Hall,
|c Financial Times,
|c 2006.
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| 300 |
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|a xix,496p.:
|b ill;
|c 25 cm..
|
| 504 |
|
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|a Includes Bibliographical References References and Index
|
| 650 |
|
0 |
|a Service Industries
|x Management
|
| 700 |
0 |
|
|a Clark,Graham
|
| 999 |
|
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|a 0000130992
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