Services Operations Management : Improving Service Delivery
| Main Author: | Johnston,Robert |
|---|---|
| Other Authors: | Clark,Graham |
| Format: | Open Shelf |
| Published: |
Harlow,England:
Prentice Hall,
Financial Times, 2006.
|
| Edition: | 2nd Ed.. |
| Subjects: |
| Physical Description: |
xix,496p.: ill; 25 cm.. |
|---|---|
| Bibliography: |
Includes Bibliographical References References and Index |
| ISBN: |
0273683675 |