Johnston,Robert, & Clark,Graham. (2006). Services Operations Management: Improving Service Delivery (2nd Ed.). Harlow,England: Prentice Hall.
Chicago Style CitationJohnston,Robert, and Clark,Graham. Services Operations Management: Improving Service Delivery. 2nd Ed. Harlow,England: Prentice Hall, 2006.
MLA CitationJohnston,Robert, and Clark,Graham. Services Operations Management: Improving Service Delivery. 2nd Ed. Harlow,England: Prentice Hall, 2006.
Warning: These citations may not always be 100% accurate.