Services Operations Management : Improving Service Delivery

Main Author: Johnston,Robert
Other Authors: Clark,Graham
Format: Open Shelf
Published: Harlow,England: Prentice Hall, Financial Times, 2006.
Edition: 2nd Ed..
Subjects:

KPM SERI ISKANDAR

Call Number: HD9980 5 2006
Accession Item Category SMD Status Due Date Notes
0000130992 OPEN SHELF BOOK AVAILABLE