Customer Service : Building Successful Skills For The Twenty - First Century
| Main Author: | Lucas,Robert W. |
|---|---|
| Format: | Open Shelf |
| Published: |
Boston:
McGrawhill /Irwin,
2005.
|
| Edition: | 3rd ed.. |
| Subjects: |
| Physical Description: |
xvi,416p.: ill; 25 cm.. |
|---|---|
| ISBN: |
0072938056 |