APA Citation

Lucas,Robert W. (2005). Customer Service: Building Successful Skills For The Twenty - First Century (3rd ed.). Boston: McGrawhill /Irwin.

Chicago Style Citation

Lucas,Robert W. Customer Service: Building Successful Skills For The Twenty - First Century. 3rd ed. Boston: McGrawhill /Irwin, 2005.

MLA Citation

Lucas,Robert W. Customer Service: Building Successful Skills For The Twenty - First Century. 3rd ed. Boston: McGrawhill /Irwin, 2005.

Warning: These citations may not always be 100% accurate.