Brinkman, R., & Kirschner, R. (2003). Dealing with difficult people: 24 lessons for bringing out the best in everyone. New York: Mc Graw-Hill.
Chicago Style CitationBrinkman, Rick, and Rick Kirschner. Dealing With Difficult People: 24 Lessons for Bringing Out the Best in Everyone. New York: Mc Graw-Hill, 2003.
MLA CitationBrinkman, Rick, and Rick Kirschner. Dealing With Difficult People: 24 Lessons for Bringing Out the Best in Everyone. New York: Mc Graw-Hill, 2003.
Warning: These citations may not always be 100% accurate.