Researching customer satisfaction & loyalty : how to find out what people reslly think.
| Main Author: | Szwarc,Paul, |
|---|---|
| Format: | Open Shelf |
| Published: |
London;Sterling,VA:
Kogan Page,
2005.
|
| Subjects: |
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| 100 | 1 | |a Szwarc,Paul, | |
| 245 | 1 | 0 | |a Researching customer satisfaction & loyalty : |b how to find out what people reslly think. |
| 260 | |a London;Sterling,VA: |b Kogan Page, |c 2005. | ||
| 300 | |a xiv,258p.: |b ill.; |c 24 cm.. | ||
| 650 | 0 | |a customer loyalty | |
| 650 | 0 | |a Customer satisfaction | |
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| 999 | |a 0000130171 | ||