Researching customer satisfaction & loyalty : how to find out what people reslly think.
| Main Author: | Szwarc,Paul, |
|---|---|
| Format: | Open Shelf |
| Published: |
London;Sterling,VA:
Kogan Page,
2005.
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| Subjects: |
| Physical Description: |
xiv,258p.: ill.; 24 cm.. |
|---|---|
| ISBN: |
0749443367 |