APA Citation

Szwarc,Paul. (2005). Researching customer satisfaction & loyalty: How to find out what people reslly think. London;Sterling,VA: Kogan Page.

Chicago Style Citation

Szwarc,Paul. Researching Customer Satisfaction & Loyalty: How to Find Out What People Reslly Think. London;Sterling,VA: Kogan Page, 2005.

MLA Citation

Szwarc,Paul. Researching Customer Satisfaction & Loyalty: How to Find Out What People Reslly Think. London;Sterling,VA: Kogan Page, 2005.

Warning: These citations may not always be 100% accurate.