Measuring Customer Satisfaction:A Guide to managing Quality Customer Service.
| Main Author: | Gerson,Richard F. |
|---|---|
| Format: | Open Shelf |
| Published: |
Menlo Park,Calif.:
Crisp Publications,
1993.
|
| Subjects: |
| LEADER | 00537pamja2200181 4500 | ||
|---|---|---|---|
| 001 | 0000076598_0034 | ||
| 005 | 20170620090000.0 | ||
| 005 | 20160504152828.0 | ||
| 020 | |a 1560521783 | ||
| 040 | |c KPMSI | ||
| 090 | 0 | 0 | |a HF5415.5. |
| 100 | 1 | |a Gerson,Richard F. | |
| 245 | 1 | 0 | |a Measuring Customer Satisfaction:A Guide to managing Quality Customer Service. |
| 260 | |a Menlo Park,Calif.: |b Crisp Publications, |c 1993. | ||
| 300 | |a 118p.: |b ill; |c 26 cm.. | ||
| 650 | 0 | |a Consumer Satisfaction | |
| 650 | 0 | |a Customer Services-Evaluation | |
| 999 | |a 0000130084 | ||