Measuring Customer Satisfaction:A Guide to managing Quality Customer Service.
| Main Author: | Gerson,Richard F. |
|---|---|
| Format: | Open Shelf |
| Published: |
Menlo Park,Calif.:
Crisp Publications,
1993.
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| Subjects: |
| Physical Description: |
118p.: ill; 26 cm.. |
|---|---|
| ISBN: |
1560521783 |