APA Citation

Gerson,Richard F. (1993). Measuring Customer Satisfaction: A Guide to managing Quality Customer Service. Menlo Park,Calif.: Crisp Publications.

Chicago Style Citation

Gerson,Richard F. Measuring Customer Satisfaction: A Guide to Managing Quality Customer Service. Menlo Park,Calif.: Crisp Publications, 1993.

MLA Citation

Gerson,Richard F. Measuring Customer Satisfaction: A Guide to Managing Quality Customer Service. Menlo Park,Calif.: Crisp Publications, 1993.

Warning: These citations may not always be 100% accurate.