Management:meeting and exceeding customer expectations
| Main Author: | Plunkett, Warren R. |
|---|---|
| Format: | Open Shelf |
| Published: |
Mason,ohio:
Thomson,
South-Western, 2005.
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| Subjects: |
| Physical Description: |
xxvi,742p.: ill.(some col.).; 26 cm.. |
|---|---|
| ISBN: |
0324227159 |