Introduction to help desk concepts and skills

Main Author: Sanderson, Susan M
Format: Open Shelf
Published: Burr Ridge, IL: McGraw Hill Tech, 2004.
New York: McGraw-Hill Technology Education, 2004.
Series: Mike Meyers' Computer skills
Subjects:
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020 |a 007821677X  
040 |a Lib. of Congress 
090 0 0 |a T 58.64  
100 1 |a Sanderson, Susan M  
245 1 0 |a Introduction to help desk concepts and skills   |c Susan M. Sanderson. 
260 |a Burr Ridge, IL:   |b McGraw Hill Tech,   |c 2004. 
260 |a New York:   |b McGraw-Hill Technology Education,   |c 2004. 
300 |a xxii; 360 p.:   |b ill.;   |c 28 cm. + 1 CD-Rom. 
490 0 |a Mike Meyers' Computer skills 
500 |a Includes index 
650 0 |a Technology  
650 0 |a Information technology   |x Management  
650 0 |a computer  
650 0 |a Customer services - management  
740 0 |a Introduction to help desk concepts and skills 
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