Introduction to help desk concepts and skills

Main Author: Sanderson, Susan M
Format: Open Shelf
Published: Burr Ridge, IL: McGraw Hill Tech, 2004.
New York: McGraw-Hill Technology Education, 2004.
Series: Mike Meyers' Computer skills
Subjects:
Item Description: Includes index
Physical Description: xxii; 360 p.: ill.; 28 cm. + 1 CD-Rom.
ISBN: 007821677X