APA Citation

Sanderson, S. M. (2004). Introduction to help desk concepts and skills. Burr Ridge, IL: McGraw Hill Tech.

Chicago Style Citation

Sanderson, Susan M. Introduction to Help Desk Concepts and Skills. Burr Ridge, IL: McGraw Hill Tech, 2004.

MLA Citation

Sanderson, Susan M. Introduction to Help Desk Concepts and Skills. Burr Ridge, IL: McGraw Hill Tech, 2004.

Warning: These citations may not always be 100% accurate.