Services marketing : integrating customer focus across the firm
| Main Author: | Zeithaml, Valarie A. |
|---|---|
| Other Authors: | Bitner, Mary Jo, Bremler, Dwayne D |
| Format: | Open Shelf |
| Published: |
New York, NY:
Mc Graw-Hill: Irwin,
2006.
|
| Subjects: |
KPM SERI ISKANDAR
| Call Number: |
HD 9980 5 2006 |
|---|
| Accession | Item Category | SMD | Status | Due Date | Notes |
|---|
| 0000129083 | OPEN SHELF | BOOK | AVAILABLE |
| 0000129084 | OPEN SHELF | BOOK | AVAILABLE |
| 0000129085 | OPEN SHELF | BOOK | AVAILABLE |