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| LEADER |
00671pamja2200193 4500 |
| 001 |
0000075727_0034 |
| 005 |
20170719090000.0 |
| 005 |
20160504152458.0 |
| 020 |
|
|
|a 0273707922
|
| 037 |
|
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|a Rima Enterprise
|
| 040 |
|
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|a Lib. of Congress
|
| 090 |
0 |
0 |
|a HF 5415.5
|
| 100 |
1 |
|
|a Heppell, Michael
|
| 245 |
1 |
0 |
|a Five star service, one star budget :
|b how to create magic moments for your customers that get you notices, remembered and referred
|c Michael Happel.
|
| 260 |
|
|
|a Harlow, England:
|b Pearson /Prentice Hall Business,
|c 2006.
|
| 300 |
|
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|a ix; 128 p.:
|b ill.;;
|c 24 cm.
|
| 650 |
|
0 |
|a Customer service
|x Management
|
| 650 |
|
0 |
|a Consumer satisfaction
|
| 999 |
|
|
|a 0000128675
|
