Five star service, one star budget : how to create magic moments for your customers that get you notices, remembered and referred
| Main Author: | Heppell, Michael |
|---|---|
| Format: | Open Shelf |
| Published: |
Harlow, England:
Pearson /Prentice Hall Business,
2006.
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| Subjects: |
| Physical Description: |
ix; 128 p.: ill.;; 24 cm. |
|---|---|
| ISBN: |
0273707922 |