Heppell, M. (2006). Five star service, one star budget: How to create magic moments for your customers that get you notices, remembered and referred. Harlow, England: Pearson /Prentice Hall Business.
Chicago Style CitationHeppell, Michael. Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Notices, Remembered and Referred. Harlow, England: Pearson /Prentice Hall Business, 2006.
MLA CitationHeppell, Michael. Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Notices, Remembered and Referred. Harlow, England: Pearson /Prentice Hall Business, 2006.
Warning: These citations may not always be 100% accurate.