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| LEADER |
00624pamja2200181 4500 |
| 001 |
0000075579_0034 |
| 005 |
20170620090000.0 |
| 005 |
20160504152654.0 |
| 020 |
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|a 0877572674
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| 040 |
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|a Lib. of Congress
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| 090 |
0 |
0 |
|a HF 5415.5
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| 100 |
1 |
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|a Chakrapani, Chuck
|
| 245 |
1 |
0 |
|a How to measure service quality & customer satisfaction :
|b the information field quide for tools and techniques.
|
| 260 |
|
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|a Chicago, Illinois:
|b American Marketing Assoc.,
|c 1998.
|
| 300 |
|
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|a xiii; 282p.:
|b ill.;
|c 24 cm..
|
| 650 |
|
0 |
|a Customer services
|x Management
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| 650 |
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0 |
|a Includes bibliographical references and index
|
| 999 |
|
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|a 0000128402
|
