How to measure service quality & customer satisfaction : the information field quide for tools and techniques.
| Main Author: | Chakrapani, Chuck |
|---|---|
| Format: | Open Shelf |
| Published: |
Chicago, Illinois:
American Marketing Assoc.,
1998.
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| Subjects: |
| Physical Description: |
xiii; 282p.: ill.; 24 cm.. |
|---|---|
| ISBN: |
0877572674 |