How to measure service quality & customer satisfaction : the information field quide for tools and techniques.
| Main Author: | Chakrapani, Chuck |
|---|---|
| Format: | Open Shelf |
| Published: |
Chicago, Illinois:
American Marketing Assoc.,
1998.
|
| Subjects: |
KPM SERI ISKANDAR
| Call Number: |
HF 5415 5 1998 |
|---|
| Accession | Item Category | SMD | Status | Due Date | Notes |
|---|
| 0000128402 | OPEN SHELF | BOOK | AVAILABLE |