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|a 0324314477
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|a ZAA Murni
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|a Lib. of Congress
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|a HF 5415.5
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| 245 |
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|a Successful service operations management
|c Richard Metters, Kathryn King - Metters [et al].
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Mason, Ohio:
|b South-Western,
|c 2006.
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| 300 |
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|a xviii; 406 p.:
|b ill.;
|c 26 cm. + 1 CD-Rom (4 3 /4 in).
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| 500 |
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|a Reved of successful service operations management
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| 650 |
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0 |
|a Customers Services
|x Management
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| 650 |
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0 |
|a Customers services
|x Management
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| 700 |
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|a Metters, Kathryn King
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| 700 |
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|a Metters, Richard
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|a 0000128265
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