APA Citation

Metters, K. K., & Metters, R. (2006). Successful service operations management (2nd ed.). Mason, Ohio: South-Western.

Chicago Style Citation

Metters, Kathryn King, and Richard Metters. Successful Service Operations Management. 2nd ed. Mason, Ohio: South-Western, 2006.

MLA Citation

Metters, Kathryn King, and Richard Metters. Successful Service Operations Management. 2nd ed. Mason, Ohio: South-Western, 2006.

Warning: These citations may not always be 100% accurate.