Service management : opreations, strategy, information technology
| Main Author: | Fitzsimmons, James A. |
|---|---|
| Other Authors: | Fitzsimmons, Mona J. |
| Format: | Open Shelf |
| Published: |
New York:
McGraw-Hill,
c2011.
|
| Edition: | 7th ed.. |
| Subjects: |
| Item Description: |
No. Tag : 1200116 |
|---|---|
| Physical Description: |
xviii, 541p.: col.ill.; 28cm. |
| Bibliography: |
Includes index |
| ISBN: |
9780071289276(pbk) |