Business market management : understanding, creating and delivering value

Main Author: Anderson, James C.
Other Authors: Narus, James A.
Published: Upper Saqddle Wood, New Jersey: Pearson, Prentice Hall, 2004.
Edition: 2nd. ed..
Subjects:
Item Description: Includes index p. 441-460
Physical Description: xx, 460 p.: col.ill.; 23 cm.
ISBN: 0131230093 (pbk)