Delivering customer service : how to win a competitive edge through managing customer relationships successfully
| Main Author: | Payne, Shelia |
|---|---|
| Format: | Reference |
| Published: |
Hongkong:
Grolier International,
1999.
|
| Edition: | Deluxe ed. |
| Series: |
Grolier Business Library
|
| Subjects: |
| Item Description: |
Include Index p.187-188 |
|---|---|
| Physical Description: |
[198p]; 24cm. |
| ISBN: |
0717297403 |