Beyond customer service : Keeping customers for life
| Main Author: | Gerson, Richard F. |
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| Format: | Open Shelf |
| Published: |
Los Altos, California:
Crisp Publications, Inc. ,,
1992.
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| Subjects: |
| Physical Description: |
88 p.: ill.; 25.3 cm.. |
|---|---|
| ISBN: |
1560521155 |