Managing services. : Mark M. Davis and Janelle Heineke.
| Main Author: | Davis, Mark M. |
|---|---|
| Other Authors: | Heineke, Janelle |
| Format: | Open Shelf |
| Published: |
Boston:
McGraw Hill, c2003.
|
| Subjects: |
| Physical Description: |
443 p.: ill.; 26.1 cm.. |
|---|---|
| ISBN: |
0072464267 |