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| LEADER |
00652pampa2200217 4500 |
| 001 |
0000052443_0032 |
| 005 |
20170406090000.0 |
| 003 |
B000006496 |
| 008 |
131212 |
| 020 |
|
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|a 9780071793209
|
| 040 |
|
|
|a LOC
|
| 090 |
0 |
0 |
|a HF5415.5
|b .G354 2012
|
| 100 |
0 |
|
|a Gallo, Carmine
|
| 245 |
1 |
4 |
|a The Apple experience :
|b the secrets of delivering insanely great customer service
|c by Carmine Gallo.
|
| 260 |
|
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|a New York:
|b McGraw-Hill,
|c 2012.
|
| 300 |
|
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|a 234 p.:
|b ill.;
|c 24 cm.
|
| 504 |
|
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|a Include bibliographic reference and index
|
| 650 |
0 |
0 |
|a Customer services
|
| 650 |
0 |
0 |
|a Creative thinking
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 999 |
|
|
|a 0000079709
|
