Bly, R. W., & Kelly, R. A. (2009). The encyclopedia of business letters, faxes, and e-mail: Features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves. Petaling Jaya: Advantage Questb Publ..
Chicago Style CitationBly, Robert W., and Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes, and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing the Attention It Deserves. Petaling Jaya: Advantage Questb Publ., 2009.
MLA CitationBly, Robert W., and Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes, and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing the Attention It Deserves. Petaling Jaya: Advantage Questb Publ., 2009.