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| LEADER |
00946pamja2200253 4500 |
| 001 |
0000043841_0008 |
| 005 |
20170104090000.0 |
| 020 |
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|a 9789746522205
|
| 040 |
|
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|a upsi
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| 090 |
0 |
0 |
|a Z678.
|b .L382 2008
|
| 100 |
1 |
|
|a Laughlin, Sara,
|d 1949-
|e author
|
| 245 |
1 |
4 |
|a The quality library :
|b a guide to staff-driven improvement, better efficiency, and happier customers
|c Sara Laughlin and Ray W. Wilson
.
|
| 260 |
|
|
|a Chicago:
|b American Library Association,
|c 2008.
|
| 300 |
|
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|a xiv, 144 p.:
|b ill.;
|c 28 cm..
|
| 336 |
|
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|a text
|2 rdacontent
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| 337 |
|
|
|a unmediated
|2 rdamedia
|
| 338 |
|
|
|a volume
|2 rdacarrier
|
| 500 |
|
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|a Includes bibliographical references (p. 137-139) and index
|
| 650 |
|
0 |
|a Library administration
|z United States
|
| 650 |
|
0 |
|a Library planning
|z United States
|
| 650 |
|
0 |
|a Customer services
|z United States
|
| 650 |
|
0 |
|a Total quality management
|z United States
|
| 700 |
1 |
|
|a Wilson, Ray W.
|
| 999 |
|
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|a 0000062988
|
