The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
| Main Author: | Laughlin, Sara, 1949- (Author) |
|---|---|
| Other Authors: | Wilson, Ray W. |
| Format: | Open Shelf |
| Published: |
Chicago:
American Library Association,
2008.
|
| Subjects: |
| Item Description: |
Includes bibliographical references (p. 137-139) and index |
|---|---|
| Physical Description: |
xiv, 144 p.: ill.; 28 cm.. |
| ISBN: |
9789746522205 |