Total quality management

Main Author: Besterfield,Dale H.
Other Authors: Besterfield-Michna, Carol, Besterfiel-Sacre,Mary, Besterfield,Glen H.
Format: Open Shelf
Published: New Jersey: Pearson Prentice Hall, 2003.
Edition: 3rd ed.
Item Description: Includes index
Physical Description: xi,640p.; 23cm.
ISBN: 9780131228099