Besterfield,Dale H., Besterfield-Michna, C., Besterfiel-Sacre,Mary, & Besterfield,Glen H. (2003). Total quality management (3rd ed.). New Jersey: Pearson Prentice Hall.
Chicago Style CitationBesterfield,Dale H., Carol Besterfield-Michna, Besterfiel-Sacre,Mary, and Besterfield,Glen H. Total Quality Management. 3rd ed. New Jersey: Pearson Prentice Hall, 2003.
MLA CitationBesterfield,Dale H., Carol Besterfield-Michna, Besterfiel-Sacre,Mary, and Besterfield,Glen H. Total Quality Management. 3rd ed. New Jersey: Pearson Prentice Hall, 2003.
Warning: These citations may not always be 100% accurate.