Fitzsimmons,james A, & Fitzsimmons,mona J. Service Management Operations,strategy,information Technology (7 edition.). New York: Mc Graw Hill.
Chicago Style CitationFitzsimmons,james A, and Fitzsimmons,mona J. Service Management Operations,strategy,information Technology. 7 edition. New York: Mc Graw Hill.
MLA CitationFitzsimmons,james A, and Fitzsimmons,mona J. Service Management Operations,strategy,information Technology. 7 edition. New York: Mc Graw Hill.
Warning: These citations may not always be 100% accurate.