Furterer, S. L. (2009). Lean six sigma in services: Applications and case studies. Boca Raton: CRC Press.
Chicago Style CitationFurterer, Sandra L. Lean Six Sigma in Services: Applications and Case Studies. Boca Raton: CRC Press, 2009.
MLA CitationFurterer, Sandra L. Lean Six Sigma in Services: Applications and Case Studies. Boca Raton: CRC Press, 2009.
Warning: These citations may not always be 100% accurate.