Anupindi, R., Chopra, S., Deshmukh, S. D., Mieghem, J. A., & Zemel, E. (2006). Managing business process flows: Principles of operations management (2nd ed.). Upper Saddle River,N.J: Pearson Education, Inc.

Anupindi, Ravi., Sunil Chopra, Sudhakar D. Deshmukh, Jan A.Van Mieghem, and Eitan Zemel. Managing Business Process Flows: Principles of Operations Management. 2nd ed. Upper Saddle River,N.J: Pearson Education, Inc, 2006.

Anupindi, Ravi., et al. Managing Business Process Flows: Principles of Operations Management. 2nd ed. Upper Saddle River,N.J: Pearson Education, Inc, 2006.