Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Boston: Harvard Busines School Press.
Chicago Style CitationKaplan, Robert S., and David P. Norton. The Balanced Scorecard: Translating Strategy Into Action. Boston: Harvard Busines School Press, 1996.
MLA CitationKaplan, Robert S., and David P. Norton. The Balanced Scorecard: Translating Strategy Into Action. Boston: Harvard Busines School Press, 1996.
Warning: These citations may not always be 100% accurate.