| LEADER | 00687pamja2200193 4500 | ||
|---|---|---|---|
| 001 | 0000021519_0001 | ||
| 005 | 20130513090000.0 | ||
| 020 | |a 9780071625791 | ||
| 090 | 0 | 0 | |a HF5415.5 |b .G44 2009 |
| 100 | 1 | |a Gee, Val | |
| 245 | 1 | 0 | |a Super service : |b seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it |c Val Gee, Jeff Gee. |
| 260 | |a New York: |b McGraw-Hill., |c 2009. | ||
| 300 | |a 204p.: |b ill.; |c 24cm.. | ||
| 504 | |a Includes index | ||
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Customer services |
| 700 | 1 | 2 | |a Gee, Jeff |
| 856 | 0 | 0 | |3 Synopsis |u http://library.mara.gov.my:8080/e-docs/synopsis/0000021519_sin.jpg |
| 999 | |a 0000024676 | ||