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| LEADER |
00715pamja2200193 4500 |
| 001 |
0000021468_0001 |
| 005 |
20130509090000.0 |
| 020 |
|
|
|a 9780814473085
|
| 090 |
0 |
0 |
|a HF5415.5
|b .G354 2006
|
| 100 |
1 |
|
|a Gallagher, Richard S.
|
| 245 |
1 |
0 |
|a Great customer connections :
|b simple psychological techniques that guarantee exceptional service
|c Richard S. Gallagher..
|
| 260 |
|
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|a New York:
|b American Management Association,
|c 2006.
|
| 300 |
|
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|a xvi, 239p.;
|c 24cm..
|
| 504 |
|
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|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer services
|
| 650 |
0 |
0 |
|a Customer services
|x Psychological aspects
|
| 650 |
0 |
0 |
|a Customer relationsxPsychological aspects
|
| 999 |
|
|
|a 0000024625
|
