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| LEADER |
00752pamja2200205 4500 |
| 001 |
0000021280_0001 |
| 005 |
20130416090000.0 |
| 020 |
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|a 9780984762507
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| 090 |
0 |
0 |
|a HF5415.5
|b .K382 2012
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| 100 |
1 |
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|a Kaufman, Ron
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| 245 |
1 |
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|a Uplifting service :
|b the proven path to delighting your customers, colleagues and everyone else you meet
|c Ron Kaufman.
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| 260 |
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|a Singapore:
|b Ron Kaufman Pte. Ltd.,
|c c2012.
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| 300 |
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|a xxv, 318p.;
|c 23cm..
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
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|a Customer relations
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| 650 |
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|a Interpersonal relations
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| 650 |
0 |
0 |
|a Customer services
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 856 |
0 |
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|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000021280_sin.jpg
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| 999 |
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|a 0000024456
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